Laney Global Warranty

Laney and Black Country Customs are Headstock Group brands. Laney and Black Country Customs products are covered by the two (2) year Limited Product Warranty outlined below.

To download any software or apps associated with your product please register your product below and once registration is complete you will receive a link to download your free copy!

Product Registration

Register your Laney or Black Country Customs product within 90 days of retail purchase to initiate your two (2) year limited warranty. A warranty extension may be applicable in certain supporting countries. You will be notified during the registration process if the country you are registering your product supports an extended five (5) year warranty period. This extended warranty period is only valid in the original country of purchase.

For full terms and conditions please review the Laney & Black Country Customs Warranty Policy document below.

You will need to provide the product serial number and the name of the authorised retailer from which the unit was purchased to complete this registration.

This does not affect your statutory rights

Limited Product Warranty Period

Headstock Group warrants to the original purchaser that Laney and Black Country Customs products are free from defects in materials and workmanship under normal use and service for a period of two (2) years from the date of purchase stated on the bill of sale.

Exclusions: Headstock Group warrants the following items contained in or included with the product are free from defects in materials and workmanship under normal use and service for a period of ninety (90) days from the date of retail purchase:

Limited Product Warranty Cover

This warranty covers defects in materials and workmanship if:

  1. The product was purchased from an authorised Laney and Black Country Customs products dealer at the time of purchase.
  2. The product was purchased in brand new condition.
  3. The original, dated bill of sale is presented when warranty service is required during the warranty period.

During the applicable warranty period Laney and/or Black Country Customs, or Laney and/or Black Country Customs, appointed representative or distributor, will repair, or replace without charge to the purchaser any component part of the product deemed to be defective. Any warranty service or parts replacement will not extend the warranty period of the Limited Product Warranty. Any warranty replacement parts will assume only the remainder of the warranty period of the original product.

This warranty does not cover damage or loss: caused by force majeure or natural forces beyond the control of Laney and/or Black Country Customs, or Headstock Group; caused by improper installation, improper connection to an external product, or failure to follow instructions in the user manual; caused by electronic or mechanical modifications; caused by service from unauthorised personnel; caused by use of parts not manufactured or sold by Laney and/or Black Country Customs; caused by using the product for other than its intended purpose; to plastic surfaces and other externally exposed parts of the product worn by normal use; to data, software or information; to loudspeaker drivers or diaphragms with burned-out voice coils due to misuse.

This warranty also excludes the following: claims based on any misrepresentations by the seller; products on which the serial number has been removed or is illegible; deterioration of component parts, the nature of which is to wear with use, including batteries; any removal, installation, or re-installation of the product; failure or performance variations caused by AC power fluctuations.

The representatives, agents, employees, dealers, and distributors of Laney and/or Black Country Customs, are not authorised to modify this Limited Product Warranty in any manner or make additional warranties on behalf of Laney and/or Black Country Customs, or Headstock Group. Statements made in advertising or presentations whether written or oral do not constitute warranties by Laney and/or Black Country Customs, or Headstock Group and should not be relied upon.

The warranties given in this limited warranty, together with any implied warranties covering Laney &/or Black Country Customs products, including without limitation any warranties of merchantability or fitness for a particular purpose, are limited to the duration of this limited warranty. Except to the extent prohibited by applicable law, headstock group or Laney &/or Black Country Customs shall not be liable for any special, incidental, consequential, indirect or similar damages, loss of profits, damages to purchaser’s property, or injury to purchaser or others arising out of the use, misuse or inability to use any Laney &/or Black Country Customs product, breach of warranty, or negligence, including but not limited to headstock group’s or Laney &/or Black Country Customs own negligence, even if headstock group, Laney &/or Black Country Customs, or their representatives have been advised of such damages, or for any claim brought against purchaser by any other party. This limited warranty is the complete warranty for Laney &/or Black Country Customs products and is given in lieu of all other express warranties. This limited warranty shall not extend to anyone other than the original purchaser of this product and states purchaser’s exclusive remedy. If any portion of this limited warranty is illegal or unenforceable by reason of any law, such partial illegality or unenforceability shall not affect the enforceability of the remainder of this limited warranty which purchaser acknowledges is and will always be construed to be limited by its terms or as limited as the law permits.

Warranty Service & Support

Customers seeking warranty service in the UK & Ireland should contact us for support.

Customers outside the UK & Ireland should contact their local distributor for information: For assistance in reaching the correct distributor please contact us.

When submitting a request for warranty support, the original, dated bill of sale must be presented along with detailed information on the nature of the difficulty, or symptoms observed. Do not return the product to Laney and/or Black Country Customs or to a local distributor without prior authorisation and a corresponding returns authorisation number.

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